“My first impression about the expert was his prompt response and flexibility in scheduling a meeting with our surgery when we contacted him for assistance in preparation for our CQC inspection. His attention to detail and frank discussion about what needed to be done encouraged us to put our best foot forward for the inspection.
He did not mince words and his guidance was invaluable to the admin staff, the Practice Manager, the Nurse and the Clinical Staff.
I will definitely recommend him, not just for inspections but for the general compliance with good practice in primary care.”
“The expert helped us with preparing for our CQC visit.
He helped us over a span of several weeks and was very professional and forthcoming with advice. He identified problems that we had not realised were there and showed us how to tackle them.
He was consistent and motivating and didn’t hold back telling us when he felt progress was not happening as it should be. He set us weekly tasks and goals which we were to achieve by his next visit.
With the expert’s help, we achieved a ‘Good’ rating with an area of Outstanding practice, where previously it had been ‘Requires Improvement’.”